Privacy Policy

My Tutor attaches great importance to the protection of your privacy. We are therefore committed to preserving the personal information of our users. We have developed this privacy policy (the "Policy") in order to ensure transparency regarding the data we collect, the reasons for collecting it, the partners with whom we share it, how you can access it and the rectify if necessary. In this policy, terms such as “My Guardian,” “we,” “us,” and “our” refer to My Guardian.

We recognize our responsibility to handle your data responsibly. We do not and will not sell your data to third parties.

This policy applies to the use of the website https://www.my-tutor.ca. We invite you to read it carefully in order to understand when you provide us with your data and how Mon Tuteur uses it. By using our website, you agree to the use of your personal information in accordance with this Policy.

In order to make this Policy as clear as possible, we have identified situations in which a user could potentially share personal information with My Tutor. The Policy is therefore subdivided as follows:

1. Ask for a tutor.
2. Make purchases from My Guardian.
3. Contact our customer service.

The information collected under these different sections will be discussed in more detail in this privacy policy. We will cover aspects such as our use of your personal information, when and how it might be shared, your access to and control over it, our security measures to protect your information, and how to contact .

Request a Tutor: When you want to learn more about My Tutor, whether by contacting us for more information or signing up for our newsletter, you may visit our website, where various information will be collected.

We collect: your IP address, information provided by cookies or similar technologies, such as the type and version of browser you use to access our website, the page that directed you to our website, the duration of your visit to our site, the pages you choose to visit, the time you spend on each page, and the date and time of your access to our website. We also collect information such as your browser ID, language, operating system, and geographic location. Information about your activities on our website, such as the sections viewed, is also collected. Finally, we collect the information you provide to us during your first contact.

Reason: The data collected allows us to analyze the use of and access to our website, which allows us to improve its functionality and optimize it to better meet the needs of our users. This data also allows us to offer you a quality service and to communicate with you to help you more easily access the information you are looking for.

Legal basis: Necessary for our legitimate interests (improving and personalizing our services) and yours (answering your questions and facilitating your contact with us).

Please note that the information collected by cookies does not allow us to identify you personally. In addition, please be aware that you have the option of refusing the collection of cookies through your web browser or through the pop-up window appearing on our website. However, refusing cookies may restrict your access to certain parts or features of our website.

Making purchases from My Tutor: When you purchase our services through our site, we collect certain information such as your first and last name, email address, mailing address, phone number and preferred language.

Reason: We use this information to process the transaction allowing you to acquire our training courses and to give you access to them.

Legal basis: This information is necessary for the execution of the training sales contract. It is also necessary for the legitimate interests of the buyer, namely obtaining the products purchased, as well as for PF Communications, in order to ensure that we are remunerated.

However, please note that if you refuse to provide us with the requested personal information, we may not be able to respond to your request and process your purchase.

Contacting our Customer Service: You may wish to contact our Customer Service if you have a problem. During this process, we collect information such as your last name, first name, e-mail address and any other information necessary to trace one of your transactions.

Reason: We use this information to identify you and respond to your questions or requests.

Legal basis: This information is necessary to correctly identify anyone contacting us and to meet your needs.

How Do We Use Your Data? The transmission of your personal information through your use of our site is governed by this Policy. As a user of our Site, you also agree to respect and protect the personal information of third parties.

More specifically, we use your data for the following purposes:

1. To improve our website by developing new features, conducting research and maintaining current site performance.
2. To provide you with the best possible customer service.
3. To compile statistics to guide our business decisions.
4. To communicate with you for marketing, advertising or account management purposes.
5. To ensure compliance with our contractual and legal obligations to you.
6. To update our records.

Our Use of Cookies: When you visit our website, you may provide information to us via cookies or similar technologies.

Cookies are files containing a small amount of data about a given user. This data may include an anonymous unique identifier. Cookies are stored on the user's computer or on the hard drive of another device. They allow us to tailor your user experience to each visit to our site.

Please see our cookie policy for more information.

With whom do we share your data and why?

We never sell our users' personal information. Your data is shared only in accordance with this Policy. When you consent to this Policy, we may share your personal information with the following parties:

Third Party Providers: As part of our business, we may need to share some of your data with certain third party providers. For example, we could share certain data with our marketing agency or our IT suppliers for the execution of their missions or service contracts.

In general, the vendors we use will only collect, use and disclose your information to the extent necessary to fulfill their obligations to us, such as hosting our website through GoDaddy.

However, some third-party service providers may have their own privacy policies regarding the information we are required to provide to them when using their services. For these providers, we recommend that you read their privacy policies carefully to understand how they will treat your personal information collected.

When you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy.